This is why it's important to adhere to the six-point checklist below before you outsource desktop IT support to some third party IT service. These tips can allow you to choose the perfect provider and get a high level of support.
1. Reliability of Internet Connection
To get on-line desktop IT support, you want a reliable internet connection. Otherwise, the provider's capacity to render service will be compromised. For those who have any difficulties with your company's internet speed and/or accessibility, resolve them with your Internet Service Provider (ISP) — or change to a different supplier — before receiving online support.
2. Type of Desktops Supported
Some suppliers specialize in supporting Microsoft desktop environments, others specialize in tracking Mac desktop environments, and still, others specialize in keeping both. This is an easy measure, but be certain a provider has experience encouraging your brand of computers, in addition to the type of software applications you run.
3. Remote Diagnostic Capability
To lessen the expense of having technicians address background issues onsite, you need a provider that may use automated diagnostics to solve almost 100% of desktop problems remotely. Issues resolved automatically using diagnostic applications help keep the expense of service affordable.